All orders placed on maryfrancesflowers.com are shipped via your choice of USPS First Class Mail (only available for orders containing 1-2 items), USPS Priority Mail, or FedEx 2-Day. All shipments are fully insured with tracking available. The customer is responsible for all shipping costs. Orders ship out of our Raleigh, North Carolina, studio within one to three days of order placement and can take anywhere from two to four days to arrive at your door. Please reference the table below in deciding which shipping option is right for you. Mary Frances Flowers is not responsible for shipping delays once a package has left our care.
USPS First Class: 1-4 days of shipping time
USPS Priority Mail: 1-3 days of shipping time
FedEx 2-Day: 2 days of shipping time
We strive to keep the website fully stocked and up to date. If an item is in stock, it will ship within 72 hours of order placement. If an item will not ship within that timeframe, we will let you know as soon as possible about any potential delays. All rings and custom items take several weeks to create, process, and ship. You will receive an email notification when your order has shipped.
Mary Frances Flowers charges Sales Tax for any orders shipped to an address in North Carolina. Orders shipped within North Carolina will be charged the statewide sales tax rate of 7%. MFF does not charge a sales tax for orders shipped outside of North Carolina.
Mary Frances Flowers accepts the following credit cards: Visa, Mastercard, Discover, and American Express. MFF also accepts payments via Paypal and Apple Pay.
Your credit card and/or Paypal or Apple Pay account will be charged at the time you place your order. You will be asked to provide your credit card number, expiration date, security code, and billing address.
Custom orders, including all morse code pieces and men's custom cufflinks, may take up to five weeks for delivery from the time of order confirmation. An order is considered confirmed once we have communicated with the customer that your requested item is able to be produced and is in production. Custom orders cannot be cancelled once production has begun. Custom orders placed on maryfrancesflowers.com may not be refunded, returned, or exchanged.
RETURNS & EXCHANGES
Items purchased at full price on maryfrancesflowers.com may be returned for exchange or store credit only within 14 days from your order's arrival at your door. Exchanges are only accepted for unworn, unaltered items in the original packaging (MFF box and/or pouch) with no damage to the item or its packaging. There will be a $10 restocking fee for any items received without the original packaging or in damaged packaging.
Please email firstname.lastname@example.org to receive a Return Authorization Number prior to shipping your item back for exchange. Please provide your name, address, order number, and reason for exchange. Exchanges will only be accepted with a Return Authorization Number clearly labeled on the exterior of the package. Approved returns will be issued store credit for the item's purchase price that can then be used for repurchase on maryfrancesflowers.com. We do not refund or give credit for shipping charges. We cannot accept returns or exchanges for items purchased anywhere other than maryfrancesflowers.com.
Return shipping and insurance charges are the responsibility of the customer.
Please allow up to five business days for your exchange to be processed once the item has been received. You will receive an email when the exchange is processed.
ALL ITEMS PURCHASED ON SALE OR WITH DISCOUNT CODES ARE FINAL SALE.
Mary Frances Flowers has the right to deny credits if the merchandise returned for exchange does not meet our return policy requirements. If you package is not accepted, it will be sent back to you at your cost and store credit will not be issued.
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