HOW CAN I GET IN TOUCH WITH MARY FRANCES FLOWERS?
With any questions or concerns, please feel free to reach out via our contact page or by emailing us directly at firstname.lastname@example.org.
WHAT IS THE MFF MAILING ADDRESS?
Mary Frances Flowers
1808 Hilton Street
Raleigh, North Carolina 27608
Please do not ship anything to MFF without an authorization code. Mary Frances Flowers is not responsible for any items shipped to our location without a proper authorization code.
WHAT HAPPENS AFTER I SUBMIT MY ORDER VIA MARYFRANCESFLOWERS.COM?
Once you submit your order, your credit card will be charged. Even though the funds are held and deducted from your credit limit, the funds are not automatically transferred to Mary Frances Flowers, LCC (the merchant). The transfer may take up to three days. Once the funds are transferred into the MFF merchant account, MFF will ship your order.
IS MY TRANSACTION SAFE?
All order information sent to maryfrancesflowers.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Most in stock items will ship within 72 hours of order placement. If an item is unable to be shipped within that timeframe, you will be notified immediately. Custom orders, semi-custom orders, and rings are all made to order and may take between three to five weeks from order date to arrive at your door. If you need something by a specific date or would like to expedite shipping, please add your request to the comments section at checkout or email email@example.com with your request and order number. We will always do our best to accommodate your requests, and we appreciate your understanding and patience.
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?
Once your order has shipped, you will receive a confirmation email from us with your tracking details. Be sure to check your spam folder in case the email was redirected there.
DO YOU CHARGE SALES TAX?
All orders that have a North Carolina shipping address will be charged a 7% sales tax.
CAN I GET MY ORDER GIFT WRAPPED?
Absolutely! We love to make your piece extra special with our signature blue patterned gift wrap. Leave a gift message in your checkout notes, and we'll be sure to include a handwritten note.
WHAT KIND OF PACKAGING WILL MY JEWELRY COME IN?
Each order is packaged in a signature Mary Frances Flowers gift box, great for travel and storage.
HOW DO I FIGURE OUT MY RING SIZE?
The best way to figure out your ring size is to visit your local jewelry store and ask for a professional ring sizing. If this is not feasible, use a manual ring-sizing guide by measuring the length around your finger. Keep in mind, this method is only a guide; therefore, we cannot be responsible for incorrect ring sizing.
CAN I RESIZE A RING THAT I ORDERED?
Yes. Depending on the style and metal, the fee can range from $15-$35. Please email us at firstname.lastname@example.org to discuss. The customer is responsible for shipping in both directions.
CAN I ORDER A RING IN HALF SIZES / NECKLACE WITH LONGER CHAIN / WITH A DIFFERENT STONE / IN WHITE GOLD?
As much of our jewelry is made to order, we have a fair amount of flexibility when it comes to ring sizes, chain lengths, stone choices, and metal colors. However, some styles may prohibit further customization than what is currently offered on the website. Please email us at email@example.com to discuss further customization options. Additional fees may apply and all sales are final for custom pieces. No coupons or discount codes are accepted on custom orders.
CAN I REPLACE A LOST EARRING?
Yes! Some earring styles are available as singles on the website. If your earring is plated, and you'd like to be sure the pairs match in color, please send the single to us so we can match it with the correct mate. For earring styles not offering singles on the website, please get in touch with us by emailing firstname.lastname@example.org. Half pairs of earrings are half the current retail price of a full pair of earrings plus shipping and applicable taxes.
DO YOU CREATE CUSTOM PIECES?
Yes! Please get in touch via our contact page or by emailing email@example.com
WHERE IS YOUR JEWELRY PRODUCED?
All of our jewelry is first created out of wax or organic material in our North Carolina studio. It is then sent to a family-run casting house in New York City for final production. We have worked with this casting house for years, know the employees personally, and can attest to their quality and ethics.
WHAT TYPE OF METAL IS USED IN MFF JEWELRY?
Our jewelry uses solid brass, solid sterling silver, solid sterling silver with a 14k gold micron plating, or solid 14k gold. Other metals may be available upon request and availability. The metal options available for a specific style are listed in the product description of that piece. Please get in touch by emailing firstname.lastname@example.org with any questions.
WHAT IS THE BIG DIFFERENCE BETWEEN BRASS, GOLD-PLATE, AND SOLID 14K GOLD?
Brass is a base metal and, in comparison, fairly inexpensive - most costume jewelry is made of brass and then plated with gold or silver. Brass begins as a shiny gold color, and then, over time, grows darker as it patinas.
Our "gold-plate" is a 14k gold plated at least 1 micron thick over a solid sterling silver base. We like to offer this metal option to our customers as an affordable yet visually similar alternative to solid 14k gold. The metals in our "gold-plate" are precious throughout and should not cause any harm to skin. However, due to the delicate nature of "gold-plate," the gold color produced is temporary. Inevitably, the gold plate will eventually wear off, revealing the sterling silver base. To lengthen your gold-plated jewelry's lifespan, take special care when wearing your piece. Don't allow it to come into contact with lotions, creams, perfumes, makeup, and don't wear it while swimming or exercising.
Solid 14k gold is just that - solid gold, a precious metal and of one fo the highest values. The 14k refers to the alloys in the gold that give it strength and color. We choose to offer a 14k gold because of the attractive pale yellow hue it gives off. Solid gold pieces will stay a beautiful gold color for years and years. Wear your gold pieces all day, everyday, but do remember that jewelry, by its very nature, is delicate. Heed caution when wearing any jewelry while swimming and exercising.
As a note: in some of our product images, the difference between brass, gold-plate, and solid gold is very difficult, almost impossible, to distinguish. That may be because we have not provided images of each style in all the metals offered. So, please keep in mind the long term views described above when determining which metal option is right for your lifestyle.
WHERE DO THE STONES COME FROM?
All gemstones we use are natural. We source our stones from trusted suppliers in the US.
WHY DO THE STONES ON MY PIECE LOOK DIFFERENT THAN THOSE ON THE WEBSITE?
Our natural gemstones can vary in size and color. Some stones may have inclusions, appear more opaque/translucent on screen, or have ribbons through the stone itself. This is not within our control, and we believe these "imperfections" add the beauty of the pieces.
HOW DO I CARE FOR MY JEWELRY?
Each piece of jewelry is handcrafted and, therefore, delicate. Please exercise great care to enjoy your piece for years and years.
All MFF plated pieces are done so with at least one micron of plating. To keep your plated jewelry shiny and bright, avoid perfumes, chlorine, and chemicals around your jewelry. Put on jewelry after applying makeup, and always store in a cool, dry place. Special care should be used when cleaning. Traditional polishing cloths can be abrasive and damage the plating. We recommend cleaning your plated jewelry with warm water and mild soap. If this doesn't bring back the shine, your item may need to be re-plated. Please email us at email@example.com to discuss. We're happy to offer re-plating for all MFF items for a small fee.
Our sterling silver items are solid silver and can be cleaned using a silver polish or jewelry polishing cloth.
For the absolute best way to clean your jewelry, we suggest leaving the job to a professional.
ARE THE PICTURES ONLINE TO SCALE?
No. Jewelry photography is a balancing act between accurately representing the piece and showing the fine details. This is why we always list the dimensions in the product description and do our best to provide secondary photos of the piece being worn. If you have any questions regarding the size of a particular piece, please contact us at firstname.lastname@example.org.
CAN I RETURN A GIFT?
A piece received as a gift may be returned for credit towards another MFF purchase on maryfrancesflowers.com so long as the gifted item has remained unworn and undamaged. Custom and semi-custom items cannot be returned or exchanged. The customer returning the piece is responsible for all shipping charges.
Mary Frances Flowers will not sell, share, or trade any information you supply to us with a third party. Any information MFF collects is used to provide you with a better shopping experience and to notify you via email or mail of promotions and upcoming sales. If you would prefer not to received these emails, you may opt out at any time by changing your email notifications status.
WHAT IS YOUR RETURN POLICY?
Please visit our Shipping + Returns/Exchanges page for our full policy.
WHAT IS YOUR REPAIR POLICY?
At Mary Frances Flowers quality and craftsmanship is of our utmost concern. However, our jewelry is, by its very nature, delicate and should be handled with great care. If you experience the need for repair or replating on any Mary Frances Flowers pieces, please email email@example.com to determine whether repairs can be accommodated, receive an estimated cost, and to be issued a Repair Authorization Number.
We would be happy to repair your jewelry free of charge if purchased within six months via maryfrancesflowers.com, a Mary Frances Flowers Trunk Show, or in person directly from Mary Frances Flowers. Items purchase after the six month period or from a third party will be subject to any necessary repair fees.
Photos of items in need of repair can help give a more accurate repair estimate. Quotes for repairs of valid for 30 days from the date given. Mary Frances Flowers reserves the rights to change any repair quotes for items not received within those 30 days.
The customer is responsible for shipping charges both ways regardless of purchase date.
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